Terms & Conditions

For Appointments

    • Please fill in complete and correct details when making an appointment to ensure we are able to process and confirm your appointment.
    • For emergencies, please contact your vet immediately.
    • You will receive a reply from the Animal Medical Center upon making an appointment within 2 days within 2 days should you fail to receive a reply, please call to confirm.
    • Please informed that we make change our working schedule during festive seasons/public holidays or emergencies. Due to this we cannot guarantee availability according to your request.
    • If you are unable to make your appointment and cannot inform us in advance, we will only allow a waiting period of 20 minutes before releasing the space.
    • Personal information provided will remain private and confidential, however the hospital does reserve the right to send you alerts and/or invitations pertaining to our practice and events directly to you using information released us.

For Grooming

  • Please fill in complete and correct details when making an appointment to ensure we are able to process and confirm your appointment.
  • For emergencies, please contact your vet immediately.
  • You will receive a reply from the Animal Medical Center upon making an appointment within 2 days within 2 days should you fail to receive a reply, please call to confirm.
  • Please informed that we make change our working schedule during festive seasons/public holidays or emergencies. Due to this we cannot guarantee availability according to your request.
  • If you are unable to make your appointment and cannot inform us in advance, we will only allow a waiting period of 20 minutes before releasing the space.
  • Personal information provided will remain private and confidential, however the hospital does reserve the right to send you alerts and/or invitations pertaining to our practice and events directly to you using information released us.
  • We will not be responsible for and health conditions your pet may during or after receiving grooming services at our outlet.